Frequently Asked Questions
Everything you need to know about BugMD and our pest control solutions.
Are BugMD products safe to use around children and pets?
Yes, BugMD products are formulated using plant-based essential oils. When used as directed, they are safe for use in households with children and pets, providing a powerful alternative to harsh chemical sprays.
How long does shipping take for my order?
Orders are typically processed within 1-2 business days. Standard shipping within the United States generally takes 3-7 business days, depending on your location.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return the product within 30 days of delivery for a full refund, minus shipping and handling costs.
Does BugMD work on all types of insects?
BugMD is highly effective against a wide range of common household pests, including ants, roaches, fleas, ticks, bed bugs, and spiders. Please check the specific product label for the full list of targeted insects.
Do I need to dilute the concentrate before use?
Yes, our Essential Pest Control concentrate is designed to be mixed with water in our reusable spray bottle. Simply pour the concentrate into the bottle and fill the rest with water as indicated on the label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.