Returns & Exchanges
At BugMD, we stand behind our pest control solutions with a 30-day satisfaction guarantee to ensure your home remains protected and comfortable. If you are not completely satisfied with your purchase, you may return your items for a full refund or exchange within 30 days of delivery.
Initiate Your Request
Contact our dedicated customer support team via email or our online portal with your order number to begin the return process.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all bottles, traps, or devices are properly sealed to prevent leaks during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing